So I'm having two pretty major problems with my phone.
1. The Music app doesn't work.
2. My screen goes blank during a call, and I cannot hang up
1. When i tap the Music icon, it "bumps," but nothing happens. If I use Firefly to check a song, and click the store link, it will open, and I can buy the song. But if I try to go to my media from there, the app crashes.
2. I'm assuming my prox sensor is locked or something? As soon as I begin a call, the screen goes black. The only way I can hang up is to hold the power button for 40s to force a shutdown, or if my headset is handy, I can switch it on and that will reactivate the screen.
I have contacted Amazon support about issue #1 and the first question the support girl asked was if I had installed any third-party apps through the Google Play Store. She said that she had seen this issue before and that was always the culprit.
Has anyone else experienced these issues? Any way to track down what app is causing them?
1. The Music app doesn't work.
2. My screen goes blank during a call, and I cannot hang up
1. When i tap the Music icon, it "bumps," but nothing happens. If I use Firefly to check a song, and click the store link, it will open, and I can buy the song. But if I try to go to my media from there, the app crashes.
2. I'm assuming my prox sensor is locked or something? As soon as I begin a call, the screen goes black. The only way I can hang up is to hold the power button for 40s to force a shutdown, or if my headset is handy, I can switch it on and that will reactivate the screen.
I have contacted Amazon support about issue #1 and the first question the support girl asked was if I had installed any third-party apps through the Google Play Store. She said that she had seen this issue before and that was always the culprit.
Has anyone else experienced these issues? Any way to track down what app is causing them?
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