Phone: Motorola Moto G XT1032
OS: Android 4.4.4
Let me start by saying that I am new here, and I am not sure if this is the correct place to ask for help, but here I go anyway...
I am in desperate need of assistance. Against all better judgment, I rooted my phone a few months ago and now I am in a "pickle" so to speak. I recently recieved the Android 5.0.2 OTA Update notification. I have attempted multiple times to install this update but each and every time I do so, it returns me (after rebooting) a message along the lines of "software update was unsuccessful". I have sifted through some posts online with no avail. I am not the best person when it comes to my phone, however I do know how to get around on a computer.
I guess I should also add that I read somewhere that the phone must be un-rooted before attempting to upgrade, however, I have alrady attempted to do so with the "Full Unroot" option in SuperSu, but the only thing that seemed to have happened is the app is now deleted.
Another thing, I only rooted my phone and did not install any of the recovery programs like CWM or TWRP. This is stock android and no Custom ROM.
Any help would be greatly appreciated, as I have been waiting for Andoid L for a very long time and am very upset that I am having all these issues trying to use it.
Thank you for listening and look forward to seeing if anyone can help me.
DubstepCanada.
OS: Android 4.4.4
Let me start by saying that I am new here, and I am not sure if this is the correct place to ask for help, but here I go anyway...
I am in desperate need of assistance. Against all better judgment, I rooted my phone a few months ago and now I am in a "pickle" so to speak. I recently recieved the Android 5.0.2 OTA Update notification. I have attempted multiple times to install this update but each and every time I do so, it returns me (after rebooting) a message along the lines of "software update was unsuccessful". I have sifted through some posts online with no avail. I am not the best person when it comes to my phone, however I do know how to get around on a computer.
I guess I should also add that I read somewhere that the phone must be un-rooted before attempting to upgrade, however, I have alrady attempted to do so with the "Full Unroot" option in SuperSu, but the only thing that seemed to have happened is the app is now deleted.
Another thing, I only rooted my phone and did not install any of the recovery programs like CWM or TWRP. This is stock android and no Custom ROM.
Any help would be greatly appreciated, as I have been waiting for Andoid L for a very long time and am very upset that I am having all these issues trying to use it.
Thank you for listening and look forward to seeing if anyone can help me.
DubstepCanada.
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